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1. Information We Collect

We collect the following types of personal data:

  • Identifiers: Name, email address, phone number, shipping address, billing address
  • Transaction Data: Order history, payment method (last 4 digits only), invoice records
  • Device Data: IP address, browser type, time zone, cookies, session activity
  • User-generated Content: Reviews, uploaded artwork, customer support queries

2. How We Use Your Information

  • Fulfill and deliver your packaging orders
  • Provide account access and customer service
  • Send service notifications and promotions (if consented)
  • Detect fraud and ensure compliance with legal obligations
  • Analyze usage to improve website functionality

3. Legal Bases & User Rights

Under GDPR (for EU users), our legal bases include:

  • Contractual necessity
  • Legitimate interests
  • Consent
  • Legal compliance

Your rights include access, correction, deletion, data portability, objection, and withdrawal of consent. Under CCPA, you have rights to know, delete, opt-out (we do not sell data), and non-discrimination.

4. Data Protection Measures

  • SSL encryption
  • Secure storage with restricted access
  • Routine audits and access controls
  • Data minimization principles

5. Cookies & Tracking Technologies

We use cookies for analytics, session management, and preferences. You can manage cookies in your browser settings.

6. Sharing Your Information

We may share your data with payment processors, shipping partners, analytics providers, and cloud services. All are bound by privacy obligations.

7. Access & Correction

Email us at pakfactoryus@gmail.com to access or update your personal data. Response time: within 30 days.

8. Data Deletion & Consent Withdrawal

Contact us to delete your data or withdraw consent. Legal or contractual obligations may apply.

9. Data Retention Policy

Order-related data is retained for 10 years. Non-essential data may be deleted sooner upon request.

10. Third-party Links & Integrations

We are not responsible for the privacy practices of third-party websites or tools linked on our site.

11. Changes to This Policy

We may update this policy. Significant changes will be communicated on our site or via email.

12. Contact Information

Email: pakfactoryus@gmail.com
Data Controller: Pakfactory trading co., ltd.

13. Consent Statement

By using pakfactoryus.com, you consent to this privacy policy.